FAQs
Frequently Asked Questions
Do you ship internationally?
Yes. I ship both within New Zealand and internationally. Delivery times and shipping cost vary depending on your location and customs processing.
How long will my order take to arrive?
Prints are made to order and usually take 3–7 business days to produce.
Once shipped:
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NZ orders: 2–5 business days
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International orders: 1–3 weeks
These timeframes may vary due to courier delays or seasonal demand.
Are the colours accurate to what I see online?
I do my best to represent each artwork as accurately as possible.
However, colours may vary slightly due to screen differences, lighting, and materials.
How are artworks packaged?
All pieces are packaged with care to ensure they arrive safely.
Prints are shipped flat or rolled depending on size, and originals are wrapped securely with protective materials.
What if my order arrives damaged?
Please contact me as soon as possible with photos of the damage and packaging.
I will arrange a replacement or refund depending on the situation.
Do you accept returns?
I don’t accept returns for change of mind.
If your item is damaged, faulty, or lost in transit, I will make it right — see the Returns & Refunds Policy for details.
Can I hire you for a workshop?
Yes. Workshops are arranged through direct contact only.
If you’d like to hire me for a group, team, or creative session, please reach out through the contact page.
Do you offer custom artwork?
If you’re interested in a custom piece, feel free to contact me.
I take on commissions selectively depending on timing, scale, and creative alignment.
What payment methods do you accept?
Payments are processed securely through a third‑party provider.
Payment provider: [to be added]
Do you offer gift cards?
Not at the moment, but I may introduce them in the future.
How can I contact you?
You can reach me directly at:
Ana Cristina Giraldo
Email: fineartsacg@gmail.com
Location: Auckland, New Zealand